1. The order process normally takes 1-2 weeks, for now it's 3-4 weeks (starting from submitting export documents - laboratory examination - packing process - phytosanitary - shipping process).
  2. Estimated normal delivery time takes 4 to 7 days to arrive at the destination.
  3. Regulations that apply in Indonesia for exporters are required to submit an export permit document which is a prerequisite for the issuance of a Phytosanitary certificate, so that customers have to wait for an export permit to be issued.
  4. Each order will go through a laboratory test process by the Indonesian Plant Quarantine Agency. So the customer has to wait until the checking process is complete. If, the lab results show positive then we have to repeat the laboratory test process from the beginning. For this stage sometimes it will take more time.
  5. Seller is responsible for inspection in Indonesia. However, after the package is sent, all inspections in the destination country are the responsibility of the buyer or customer.
  6. All forms of tax invoices and inspection fees in the destination country are the responsibility of the buyer/customer, so before ordering please check the applicable regulations in the destination country.
  7. The buyer/customer is obliged to provide shipping instructions to comply with the regulations of the destination country. If you don't give instructions then the seller will use the usual standard and the buyer/customer has no right to sue if a problem occurs.
  8. Order delivery capacity 80-100 packages per week.
  9. The seller provides a Phytosanitary certificate for $30 and is added automatically at check out;
  10. All issues including PayPal claims will be resolved by mutual agreement and in a family way
  11. There will be a possibility of damage or rot during the delivery of the plant and this is a risk that must be known and borne by every buyer/customer.
  12. However, if there is total damage or spoilage of the order during the shipping process due to misplacement during transit by the courier or improper treatment, we offer two options.
    - Sending back all completely damaged plants with shipping costs borne by the buyer/customer.and this is only done once. If there is damage again after re-shipping, then it is no longer our responsibility.
    - Refund a maximum of 50% of the total plant order excluding Phytosanitary certificate fees and shipping costs.
  13. .We suggest that for safer delivery, buyers should attach an import permit from wherever the country of destination is and regardless of the number of plants you order. But for purchases of more than 12 pcs of plants, it MUST include an import permit.
  14. If a problem is found due to an import permit business that is not fulfilled by the buyer, then it is entirely the responsibility of the buyer.
  15. There is no minimum order limit.