Yes, we ship all over the world. Shipping and Phytosanitary costs will apply, and will be added at checkout. But we remind you to get more information about import regulations in your country before place an order.
It depends on where you are. Orders processed here will take minimum 1 week business days to managed the documents. Overseas deliveries can take anywhere from 3-7 days. Delivery details will be provided in your confirmation email.
We use only DHL Express.
Yes, of course. You will get a notification directly from DHL via email or SMS and also confirmation of delivery from us by email.
Phytosanitary certification is used to attest that consignments meet phytosanitary (regarding plants) import requirements and is undertaken by an NPPO (National Plant Protection Organization).
So this is a must-have item for every purchase.
It depends on where you are. Because every country has different regulations. But what we know is only US does not need an import permit while buying plants under 12 pcs. If it's more than that, you must have an import permit. For other countries, we all need import permits regardless of the number of plants purchased.
We have to go through 3 steps to prepare documents: 1. Complete the lab-tests 2. Submission of export licenses 3. Submission of Phytosanitary certificates
Unfortunately, we can't be responsible for that. Because this is also part of the buyer's responsibility to know the rules before buying. So we hope you really know the current rules in your country about importing plants. But it is mandatory for us to completed all important documents for export of plants before shipping.
We will replace 50% of all plants purchased.
But we hope that plant buyers must understand the risks of buying plants from abroad.
The plant cannot be returned. But we will replace the damaged plants.
Please do full documentation of the plant after reaching you. We recommend taking photos and videos to make the process clear and easy. After that you can contact us by email with the documentation.
You can contact us through our contact page! We will be happy to assist you.