1. Order process usually takes 1-2 weeks, now it's 2-3 weeks (starting from submitting export documents - laboratory examination - packing process - phytosanitary - shipping process).

2. Estimated normal delivery time takes 4 to 7 days to arrive at the destination.

3. There is no minimum order limit. If you order over 12 pcs of plants to USA requires import permit

4. If a shipment arrives on a Friday, it will be checked on Monday. In most cases, the USDA takes 3-5 business days for a permit.

5. Deposit fee (Bond Deposit) is USD 31/day, charged after the 3rd day. OPL (Obtaining Permit & License) fee of USD 25/shipment is charged when the shipment is checked by the partner government agency, in this case USDA/APHIS

6. Before ordering, make sure you understand in advance the terms and conditions of importing plants in your respective countries

7. Regulations that apply in Indonesia for exporters are required to submit export permit documents which are a prerequisite for the issuance of Phytosanitary certificates, so customers must wait for export permits to be issued.

8. Each order will go through a laboratory test process by the Indonesian Plant Quarantine Agency. So the customer has to wait until the checking process is complete. If, the lab results show positive then we have to repeat the laboratory test process from the beginning. For this stage sometimes it will take longer.

9. Seller is responsible for inspection in Indonesia. However, once the package is shipped, all inspections in the destination country are the responsibility of the buyer or customer.

10. All forms of tax invoices and inspection fees in the destination country are the responsibility of the buyer/customer, therefore before placing an order, please check the applicable regulations in the destination country.

11. The buyer/customer must provide shipping instructions to comply with the regulations of the destination country. If you don't give instructions then the seller will use the usual standard and the buyer/customer has no right to sue if a problem occurs.

12. Order delivery capacity 80-100 packages per week.
The seller provides a Phytosanitary certificate for $30 and is added automatically at check out;

13. All problems including PayPal claims will be resolved by mutual agreement and deliberation

14. There may be damage or decay during the delivery of plants and this is a risk that must be known and borne by every buyer/customer.
However, if there is total damage or spoilage of the order during the shipping process due to misplacement during transit by the courier or improper treatment, we offer two options.

- Sending back all plants that are totally damaged with shipping costs borne by the buyer/customer. And this is only done once. If there is further damage after re-shipping, then it is no longer our responsibility.

- Refund a maximum of 50% of the total plant order excluding Phytosanitary certificate fees and shipping costs.

15. We suggest that shipping is safer, the buyer must attach an import permit from any country of destination and regardless of the number of plants you order. However, for purchases of more than 12 pcs plants MUST include an import permit.

16. If a problem is found because the import business license is not fulfilled by the buyer, it is entirely the responsibility of the buyer.

17 Live plants/plant products usually need to be brought to the USDA PPQ office.

18. All crops and plant products are subject to USDA APHIS commodity import approvals (including the possibility of processing mill product clearance checks through the ports of Los Angeles, Miami, and Jamaica (JFK).

19. The importer must obtain the necessary permits prior to commencement and include such permits with the shipment.

20 Shipments containing more than 13 plants, will be sent to El Segundo for Inspection. However if the queue is long, the shipment will be sent to San Diego for inspection which may cause delays.

1. Each buyer must already have an import permit, and attach it to us in pdf form which we will later include in the shipping box.

2. There is no minimum order limit, regardless of the order must be accompanied by an import permit.

3. A Power of Attorney will be required for commercial or non-commercial as this is a formal entry due to CFIA regulations.

4. Declaring accurate and consistent information on each of the 3 forms (name, amount dl) is very important to make submissions released without as this is highly regulated by CFIA,

5. If the consignee does not yet have a power of attorney to appoint DHL Canada as a broker, the consignee must submit a power of attorney as soon as the shipment arrives in Canada. The delay in providing the power of attorney resulted in the death of the clearance process.

6. In case of B2B shipments and regular shipments, it is recommended to apply for a power of attorney with DHL Canada or provide brokerage info so DHL Canada can set up automatic rules for delivery of shipments. Phytosanitary Certificate Required for all plants to be grown entering Canada. Phytosanitary certificates are issued by the NPPO of the exporting country and must be sent for each plant.

7. Below is the link for registration of Power of Attorney: http://international.dhl.ca/en/cotact_center/contact_express/shipping services/brokerage services.html DHL.

8. When ordering, please read and understand our company terms and conditions and fill in your personal data completely, especially your email and phone number

9. All forms of tax invoices and inspection fees in the destination country are the responsibility of the buyer/customer. and if there is an import duty or tax, the customer must take care of it by coming directly to the customs office.

10. We will send you a copy of the phytosanitary as well as the order invoice to you. which later when the package is being sent, usually the delivery service will provide delivery information about your order, and there are several forms that you must fill out related to phytosanitary, order invoices, and import permits.

11. When before ordering, make sure you understand in advance the terms and conditions of importing plants in your respective countries.

1. Each buyer must already have a PEACH NUMBER / import permit, and attach it to us in pdf form which we will include in the shipping box.

2. there is no minimum order limit, any order must be accompanied by a PEACH NUMBER / import permit.

3. Imported Plants may be inspected by UK authorities upon arrival please contact ukdefra@dhl.com prior to shipment

4. Any plant shipments entering the UK must be inspected by Plant Health upon arrival in the UK, which may result in delivery delays.

5. Plant Health is only available every Tuesday, Thursday and Friday morning. upon arrival.

6.Plants and Seeds are acceptable, accompanied by relevant documentation - eg. Phytosanitary Certificate or Power of Attorney (for Soil samples).

7. When ordering, please read and understand our company's terms and conditions and fill in your personal data completely, especially your email and phone number

8. All forms of tax invoices and inspection fees in the destination country are the responsibility of the buyer/customer.

9. Before ordering, make sure you understand in advance the terms and conditions of importing plants in your respective countries.

1. There is no minimum order limit, when ordering must be in the name of a company not an individual.

2. At the time of delivery we will attach a Phytosanitary certificate in the shipping box along with an invoice

3. Before ordering, make sure you understand in advance the terms and conditions of importing plants in your respective countries.

4. When ordering, please read and understand our company terms and conditions and fill in your personal data completely, especially your email and phone number

5. All forms of tax invoices and inspection fees in the destination country are the responsibility of the buyer/customer.

1. There is no minimum order limit.

2. When ordering, please read and understand our company terms and conditions and fill in your personal data completely, especially your email and phone number

3. All forms of tax invoices and inspection fees in the destination country are the responsibility of the buyer/customer.

4. At the time of delivery we will attach the original Phytosanitary certificate for the clearance process. In order to send live Plants, Authorities are required to check the original Phytosanitary certificate in each Shipment with attached Copies.

5.the consignee must pay a transfer fee (KUE) of 150.00 € + VAT. This fee can only be billed to the consignee and cannot be included in the DTP or shipping costs.

6. We will also attach an invoice at the time of delivery and in it we also include the recipient's email address and phone number.

7.Clearance Process requires at least 48 hours for inspection process and recipient contact.

8. Before ordering, make sure you understand in advance the terms and conditions of importing plants in your respective countries.

1. There is no minimum order limit, If you order over 3 pcs of plants require an import permit.

2. At the time of delivery we will attach a Phytosanitary certificate in the shipping box along with an invoice

3. Before ordering, make sure you understand in advance the terms and conditions of importing plants in your respective countries.

4. When ordering, please read and understand our company terms and conditions and fill in your personal data completely, especially your email and phone number

5. All forms of tax invoices and inspection fees in the destination country are the responsibility of the buyer/customer.

1. There is no minimum order limit

2. Purchases of more than 4 pcs require an import permit, and it must be handled by the buyer in your country. if you already have it you can attach it to us, for us to include in the delivery

3. At the time of delivery we will attach a Phytosanitary certificate in the shipping box along with an invoice

4. Before ordering, make sure you understand in advance the terms and conditions of importing plants in your respective countries.

5. When ordering, please read and understand our company terms and conditions and fill in your personal data completely, especially your email and phone number

6. All forms of tax invoices and inspection fees in the destination country are the responsibility of the buyer/customer.

7. Before ordering, make sure you understand in advance the terms and conditions of importing plants in your respective countries.

1. When importing plants to your country, apart from a Phytosanitary Certificate, GMO (Genetically Modified Organisms) certification is also required.

2. Plants include controlled goods and require a formal clearance process; need IOR registration and add DHL Thailand as broker if DHL is appointed as broker for clearance process.

3. After customs clearance, shipments will be quarantined for up to 21 days by DOA (Ministry of Agriculture).

4. we will declare the Port of Entry "THAILAND" in the phytosanitary certificate,

5. Plants included in the list of protected species by CITES, will be Permit Required.

6. Customs clearance takes about 7 working days, before applying DOA up to 21 days. DHL DHL Thailand does not ship to consignees. DOA (Department of Agriculture) will immediately notify IOR

7. there is no minimum order limit

8. When ordering, please read and understand our company terms and conditions and fill in your personal data completely, especially your email and phone number

9. All forms of tax invoices and inspection fees in the destination country are the responsibility of the buyer/customer.

10. For more safety we provide cargo delivery, please contact us for more information.

12. Before ordering make sure you understand in advance the terms and conditions of importing plants in your respective countries.

1. There is no minimum order limit

2. At the time of delivery we will attach a Phytosanitary certificate in the shipping box along with an invoice

3. Before ordering, make sure you understand in advance the terms and conditions of importing plants in your respective countries.

4. When ordering, please read and understand our company terms and conditions and fill in your personal data completely, especially your email and phone number

5. All forms of tax invoices and inspection fees in the destination country are the responsibility of the buyer/customer.

6. Before ordering, make sure you understand in advance the terms and conditions of importing plants in your respective countries.

1. Each buyer must already have an import permit in the English version, and attach it to us in pdf form which we will later include in the shipping box.

2. There is no minimum order limit, regardless of the order must be accompanied by an import permit.

3. When ordering, please read and understand our company's terms and conditions and fill in your personal data completely, especially your email and phone number

4. All forms of tax invoices and inspection fees in the destination country are the responsibility of the buyer/customer.

5. Before ordering, make sure you understand in advance the terms and conditions of importing plants in your respective countries.

1. Each buyer must already have an import permit, and attach it to us in pdf form which we will later include in the shipping box.

2. There is no minimum order limit, regardless of the order must be accompanied by an import permit.

3. There is no minimum order limit

4. At the time of delivery we will attach a Phytosanitary certificate in the shipping box along with an invoice

5. Before ordering, make sure you understand in advance the terms and conditions of importing plants in your respective countries.

6. When ordering, please read and understand our company terms and conditions and fill in your personal data completely, especially your email and phone number

7. All forms of tax invoices and inspection fees in the destination country are the responsibility of the buyer/customer.

Yes, we ship all over the world. Shipping and Phytosanitary costs will apply, and will be added at checkout. 
But we remind you to get more information about import regulations in your country before place an order.

It depends on where you are. Orders processed here will take minimum 1 week business days to managed the documents. Overseas deliveries can take anywhere from 3-7 days. Delivery details will be provided in your confirmation email.

We use only DHL Express.

Unfortunately, we can't be responsible for that. Because this is also part of the buyer's responsibility to know the rules before buying. So we hope you really know the current rules in your country about importing plants.
But it is mandatory for us to completed all important documents for export of plants before shipping.

We will replace 50% of all plants purchased.

But we hope that plant buyers must understand the risks of buying plants from abroad.

The plant cannot be returned. But we will replace the damaged plants.

Phytosanitary certification is used to attest that consignments meet phytosanitary (regarding plants) import requirements and is undertaken by an NPPO (National Plant Protection Organization).

So this is a must-have item for every purchase.

It depends on where you are.  Because every country has different regulations.
But what we know is only US does not need an import permit while buying plants under 12 pcs. If it's more than that, you must have an import permit.
For other countries, we all need import permits regardless of the number of plants purchased.